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Important note on updates

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Important note on updates

Mensaje por ignacio »

Dear users,

As of today, April 22, 2020, you can only qualify for the update + support of any product, if it is carried out within the first three months from the end of the support date or last update. However, the update before the end of said support period will include a 10% discount (non-cumulative discount) that can be requested when filling out the update form.

Until now the update was possible if it was done within the following year from the end of the support date. That is, the period is reduced from 12 to 3 months. We understand that this new update policy continues to be generous since it is normal in other software manufacturers not to offer any grace period, nor to offer any discount if it is done on time.

In order not to harm any user who has ended the support period. The following mechanisms are established:
  • You will be able to access the update if your end of support period is after April 22, 2019
  • You can access the 10% discount if your support end period is after January 22, 2020
In both cases, the update must be made before 30 days from today. That is, till May 22, 2020.

A cordial greeting
Ignacio Ortiz de Zúñiga
[Equipo de Xailer / Xailer team]